All orders are typically shipped within 24 hours of orders beings placed.
Estimated delivery time:
Returning an Item?
When do the items need to be returned by?
Once Squirrel Pack has confirmed your wish to return your items, you will have 7 business days from this email to send the items back.
Where do the items need to be returned to?
Please find below the name and address for returns:
Can I exchange a product if I change my mind?
Unfortunately, we do not accept a change of mind. Make sure you are happy with your order before purchase.
Costs for returns and original shipping refund?
The original shipping rates will not be refunded if a product is broken or faulty. We will, however, happily exchange the products and pay for the new products to be posted back to you. Once we receive the returning products, we will notify you and reimburse the postage funds that you organised when sending the faulty items back to us (to a maximum value of the current Australia Post standard postage rates).
A refund of any postage costs to you will be deposited into your account. Depending on your bank, refunds take up to 14 business days for the funds to be returned into your account (only usually take 1-2 days).
Can I get a credit for my returns?
There will be no credit offered for your return, as stated above only exchanges of faulty or broken products are accepted.
Do items need to be in original packaging for returns?
Have another question?
Simply email us at email@example.com or contact us via messenger on our Facebook page.